Privacy Policy

WALLY values your privacy. This policy outlines how we collect, use, and protect your personal information through our website (www.wally.co.nz), and any interactions you have with us online or in-store.

Terminology

In this policy, “we”, “us”, or “WALLY” refers to WALLY Limited. “You” refers to our customers, site visitors, and anyone whose personal information we collect or process.

1. Information We Collect

We collect personal information to help deliver a better shopping experience. This includes, but isn’t limited to, your name, email address, phone number, delivery address, payment details, gender, birthday, and shopping activity.

We collect this information when you:

Create an account
Place an order
Subscribe to our mailing list
Enter a promotion or giveaway
Engage with our website or social content

2. How We Use Your Information

Your information helps us:

Process and deliver orders
Improve your online experience
Send you updates, promotions, and content (only if you’ve opted in)
Understand what’s working - through trend analysis, stats, and customer insights
Help prevent fraud and protect the security of our platform

3. Sharing Information

We do not sell your personal data - ever.

We may share your information with trusted third-party providers who help us operate our business, such as:

Payment processors
Email service providers
Delivery and logistics partners
Analytics and marketing partners (e.g. Microsoft Clarity)

These providers are only allowed to use your data to carry out their services - not for anything else.

We may also disclose your information where required by law, or to enforce our legal rights.

4. Microsoft Clarity & Advertising

We partner with Microsoft Clarity and Microsoft Advertising to understand how people use our site. This includes behavioral metrics, heatmaps, and session recordings. These tools use cookies and tracking tech to help us optimise the experience, identify popular content, and improve site performance. For more information, see the Microsoft Privacy Statement.

5. Promotional Emails

If you’ve signed up for emails, we’ll occasionally send you updates, exclusive offers, or product launches we think you’ll enjoy. You can unsubscribe at any time by clicking the link at the bottom of any email or contacting us directly at help@wally.co.nz.

Even if you unsubscribe, we’ll still contact you regarding any orders you place (e.g. order confirmations or shipping updates).

6. Cookies

We use cookies - small data files stored on your device - to help personalise your experience, remember your preferences, track orders, and analyse traffic. Cookies do not identify you personally, but they do help us recognise your browser or device.

You can disable cookies in your browser settings. However, this may impact your ability to shop or use features like the cart or login functionality.

7. Security

We take reasonable precautions to protect your personal data. We use Secure Sockets Layer (SSL) encryption during checkout, and we never store credit card details on our servers. Access to customer data is restricted within our business and only shared when necessary with trusted partners.

Despite our efforts, no system is 100% secure. Any data you transmit is at your own risk - but once we have it, we’ll do our best to keep it safe.

8. Children

We do not knowingly collect personal information from children under the age of 13. If you’re under 18, please only shop with the supervision or consent of a parent or guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. By continuing to use our website, you agree to the updated policy.

10. Questions?

We’re happy to clarify anything in this policy or discuss your personal information. Please get in touch:

Email: help@wally.co.nz
Phone: 021 272 1734
Post: 53 Hurstmere Road, Takapuna, Auckland