FAQs

You’ll get a tracking link as soon as your order ships. Most NZ orders arrive in 1–3 business days. If it’s been longer, flick us a message and we’ll help track it down.

Yep - all orders over $80 ship free within New Zealand. Orders under $80 ship for $6.95.

You sure can. Choose “Click & Collect” at checkout and we’ll let you know when it’s ready for pickup at our Takapuna store.

Absolutely. We offer refunds or exchanges on full priced items returned in a saleable condition within 30 days. Sale items can be returned for credit or an exchange.  We do not provide refunds on Sale items.  Changed your mind after that? Get in touch - we’re usually pretty flexible.  

Items must be unworn, unwashed, with all tags attached. You’ll also need proof of purchase (we can usually find it if you're a loyalty member).

We can’t accept returns on:

• Underwear
• Earrings
• Socks

Use our self-service returns option.  You can do this by logging into your account, clicking on 'Orders' and then 'Request Return' on the relevant order.

It’s the quickest way to lodge your return and helps us process it faster.

Please note: return courier costs are at the customer’s expense.

Once we’ve received and checked your return, we’ll issue a refund to your original payment method. Shipping costs aren’t refunded.  This only applies to Full Priced items - sale items can only be returned for an exchange or credit.

Of course. Let us know what you'd like instead when you contact us and we’ll hold it for you (if available).

We accept Visa, Mastercard, American Express, Afterpay, Apple Pay, Google Pay, and Shop Pay. Pay how you like - we’re easy.

Afterpay splits your total into 4 interest-free instalments. The first is paid at checkout, then the rest every two weeks. No interest or fees if you pay on time.

Yep - if your device supports it and it’s set up, Apple Pay or Google Pay will appear as a payment option at checkout.

We do - digital gift cards are available here. Email them straight to someone or send it to yourself to pass on later. They can be used online or in-store.

Yes - our first store opened in October 2025 on 53 Hurstmere Road, Takapuna. We can’t wait to welcome you in.

Always. Email us anytime at help@wally.co.nz and we’ll get back to you fast.